Privacy policy

1. Introduction

This Privacy Policy explains how Jet Class Chauffeur handles personal information when you use this website, ask for information, request a quotation, communicate with us or arrange chauffeur travel. It covers website interactions, enquiry and quote forms, direct communications, cookie preferences and booking-related information. The policy is drafted with the UK GDPR, Data Protection Act 2018 and, where relevant to electronic communications and storage technologies, PECR in mind.

2. Data controller

For the personal information described in this policy, Jet Class Chauffeur acts as the data controller where it decides why and how that information is used. Privacy enquiries can be sent to enquiries@jetclasschauffeur.co.uk or to the postal address shown in the Contact section below.

3. Information we may collect

Depending on how you contact us and the service you request, we may collect information such as your name, email address, telephone number, pickup and destination details, journey dates and times, passenger information, flight details where provided, luggage information, special requirements, and the content of messages or enquiries. The website may also process technical information such as an IP address, browser or device information, cookie preference choices and analytics information where the relevant optional category has been consented to and configured.

Contact details and identity information you choose to provide

Journey, passenger, luggage and flight information relevant to a quotation or booking

Special requirements or assistance information where necessary

Technical browser/device information and IP address generated through website use

Cookie consent preferences and, only where configured and consented, analytics data

4. How we collect information

Information may be provided directly through the Contact form or Get a Quote form, by email or telephone, or through later booking-related communications. Technical and preference information can arise through normal website interaction, browser storage and any optional analytics tools that are configured and activated only after consent.

5. How we use personal data

We use personal information where reasonably necessary to respond to enquiries, prepare quotations, discuss or manage bookings, plan journeys, communicate with customers, maintain website security, meet legal obligations and improve website performance. Analytics or marketing-related processing is only intended to occur where the relevant tools have been configured and the user has made the required consent choice.

Respond to enquiries and prepare quotations

Plan and manage chauffeur journeys and booking communications

Protect the website and investigate misuse or fraud

Meet legal, accounting or regulatory obligations

Operate consented analytics or marketing only where actually configured

6. Lawful bases

The lawful basis depends on the activity. Steps taken at your request before entering a contract, or performance of a contract, may apply to quotation and booking activity. Legitimate interests may apply to proportionate administration, service improvement and security. Legal obligations may require certain records to be retained or disclosed. Consent is used where the law requires it, including for optional cookie categories and any optional marketing activity that may later be introduced.

7. Sensitive or special-category information

Please provide health-related, accessibility or other sensitive information only where it is genuinely needed to arrange the requested service. Where such information is provided, it should be limited to what is necessary to understand the passenger assistance or travel requirement and handled only for that purpose.

8. Cookies and similar technologies

The site uses a necessary PHP session cookie for form/CSRF security and necessary browser storage to remember cookie preferences. Analytics and Marketing categories are available in the consent interface but no tracking integrations are currently configured in this project. If optional tools are added later, they must remain inactive until the appropriate consent has been given. See the Cookie Policy for the current storage audit and controls.

9. Sharing personal data

Personal information may be shared only where reasonably necessary with categories such as hosting or IT providers, email infrastructure, professional advisers or legal authorities where required. This policy does not name processors that have not been confirmed. The business should maintain and review its actual supplier list outside this page.

10. International transfers

Some technology or service providers may process information outside the United Kingdom. Where that occurs, Jet Class Chauffeur should ensure that any transfer is made using an appropriate legal mechanism and safeguards required by UK data-protection law. No unsupported adequacy or processor claims are made on this page.

11. Data retention

Personal information should be kept only for as long as reasonably necessary for the purpose for which it was collected, including dealing with enquiries, managing bookings, meeting legal or accounting obligations and resolving disputes. The business should confirm and document its actual retention schedule before launch rather than relying on an invented fixed period.

12. Data security

Reasonable technical and organisational safeguards should be used to reduce risks such as unauthorised access, alteration, disclosure or loss. No website or data-transfer method can be guaranteed to be completely secure, and this policy does not claim certifications or security standards that have not been supplied.

13. Your rights

Subject to applicable UK data-protection law, you may have rights to request access to your personal information, correction of inaccurate information, erasure in certain circumstances, restriction of processing, objection to certain processing, portability where applicable, and withdrawal of consent where processing relies on consent. You also have the right to complain to the Information Commissioner’s Office (ICO). No ICO registration number is stated because none has been supplied for this project.

To exercise a right, contact us using the details below. We may need enough information to verify the request before acting on it.

14. Children

This website is not specifically directed at children. Family journeys may nevertheless include child passengers, so booking information may sometimes relate to a child where that is necessary to arrange the service. Adults making the booking should provide only the information reasonably required for the journey.

15. Third-party links

The website may link to external sites or services. Those third parties control their own privacy practices, and their privacy notices should be read separately before providing personal information to them.

16. Changes to this policy

This policy may be updated when the website, business processes, legal requirements or data-processing arrangements change. The Last updated date at the top of the page should be changed whenever a material revision is made.

17. Contact us

For privacy questions or rights requests, contact Jet Class Chauffeur using the details below.

enquiries@jetclasschauffeur.co.uk +44 7961 917065